Automotive Retailing, Automotive Consulting, Automotive Customer Satisfaction Consulting, Customer Satisfaction Consulting, Service Department Consulting, Fixed Operations Consulting, employee consulting, CSI Consulting, Automotive Training, New Car Dealer Consulting, New Car Dealer Service Consulting, New Car Dealer Training Services, New Car Dealer Telephone Training, New Car Dealer Customer Satisfaction Training, Telephone Training, Employee Satisfaction Services, Employee Attitude Survey, Employee morale, morale checks, mystery shopping, mystery shopper, Automotive Mystery Shopper, Telephone Mystery Shopper, Service Followups, Service Followup, Customer Followups, Customer Satisfaction followup, sales followup, Telephone followup, phone-ups training, New Car Dealer Customer Followup, tracking customers, New Car Dealer publications, Automotive publications, Employee handbook, Service Advisor Training, Service Management Training, Personnel Policies, Job duties, job descriptions, Automotive Job Descriptions, New Car Dealer, New Car Sales Training Manual, Training Manual, Telephone Training Manual, Warranty Claims, New Car Dealer Warranty Claims, Warranty Claim Audits, Warranty Claim Training, New Buyer Surveys, Human Resource Services, Guest Speaker, Speaking Services, Group Speakers

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Since 1988 Automotive Retailing Resources, Inc. has provided expert consulting, employee training, and other key automotive services exclusively for new car dealers nationwide. Wally Smith, company president, has extensive factory and retail new car dealer management expertise earning national awards for customer satisfaction and profitability. A frequent workshop speaker for the National Automotive Dealers Association (NADA) and Dealer 20 Groups. Client results and satisfaction include large new car mega-dealer groups, automobile manufacturers, individual franchised dealers and other automotive organizations.

Automotive Retailing Resources, Inc. W.C. Smith
(301) 498-5075
8216 Ashford Blvd.
Laurel, Md. 20707

E-MAIL: Wally Smith comments

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Revised - February 2007